FREQUENTLY ASKED QUESTIONS
HOW LONG IS THE PROCESSING TIME?
Please allow 3-5 workings days to process your purchase upon payment receipt confirmation
HOW DO I MAKE AN EXCHANGE?
There is no exchange policy.
WHAT KIND OF PAYMENT METHODS DO YOU ACCEPT?
We accept Online Bank Transfer. Other payment options will be made available in due time. Thank you for shopping with desa heritage.
WHAT SHIPPING OPTIONS ARE AVAILABLE?
Currently shipping in Malaysia. Open to ship to other countries subject to courier/logistic capability. Processing time will be longer for international shipment as sizes, weight will need to be sourced and verified first. Feel free to chat with us to explore other shipping options
Why are the measurements , colours and size differs?
These hand woven bags are painstaking made by weaving PVC based plastics into a wonderful mixture of vibrant creations. The results are obviously noticeable as variance from one creation may differ slightly. These "Made by Hand" labels goes a long ways empowering the cottage size industry which hails from East Malaysia and the regions around South East Asia.